Lead Business Operations Associate, Strategy

Intercom is hiring a Lead Business Operations Associate, Strategy to join our fully remote team in the United States. As a Lead Business Operations Associate, Strategy, you'll make the business run smoothly and efficiently. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve and document processes • Identify and remove bottlenecks • Analyze operational metrics • Coordinate across teams and vendors • Support strategic initiatives What we offer: • Generous paid time off and company holidays • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Clear communication • Comfort with data and spreadsheets • Excellent organization • Operations or analyst experience Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning