Lead Benefits Administrator

Intercom is hiring a Lead Benefits Administrator to join our fully remote team in the United States. As a Lead Benefits Administrator, you'll support our people and build a great remote culture. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll support our people and build a great remote culture, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage HR processes and the employee lifecycle • Support hiring and onboarding • Administer benefits and policies • Advise managers on people matters • Maintain accurate HR records What we offer: • Flexible working hours across US time zones • Paid parental leave • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Knowledge of employment practices • HR experience • Organized and detail-oriented • Discretion and confidentiality Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing