Lead Account Manager, SMB

VMware is hiring a Lead Account Manager, SMB to join our fully remote team in the United States. As a Lead Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Home office and wellness stipends • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. VMware is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Excellent communication • Data-driven and organized • Strong relationship-building skills Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently