Lead Account Manager, SMB

Google is hiring a Lead Account Manager, SMB to join our fully remote team in the United States. As a Lead Account Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match • Annual learning and professional development budget • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Google is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Experience in customer-facing roles • Data-driven and organized Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team