Lead Account Manager, Enterprise

VMware is hiring a Lead Account Manager, Enterprise to join our fully remote team in the United States. As a Lead Account Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Paid parental leave • Flexible working hours across US time zones • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. VMware is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Excellent communication • Data-driven and organized • Experience in customer-facing roles Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience working in a fully remote or distributed team