Lead Account Manager, Enterprise

Intercom is hiring a Lead Account Manager, Enterprise to join our fully remote team in the United States. As a Lead Account Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • Paid parental leave • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Comfort communicating clearly and proactively in writing