Lead Account Manager, Enterprise

Capital One is hiring a Lead Account Manager, Enterprise to join our fully remote team in the United States. As a Lead Account Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally What we offer: • Competitive salary and meaningful equity • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Capital One is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Comfort with SaaS products and CRMs • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment