Lead Account Manager, Enterprise

Amazon is hiring a Lead Account Manager, Enterprise to join our fully remote team in the United States. As a Lead Account Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement What we offer: • Flexible working hours across US time zones • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Excellent communication • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing