Lead Account Manager

DoorDash is hiring a Lead Account Manager to join our fully remote team in the United States. As a Lead Account Manager, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Paid parental leave • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DoorDash is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Comfort with SaaS products and CRMs • Data-driven and organized • Experience in customer-facing roles Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently