Lead Account Executive, SMB

Zendesk is hiring a Lead Account Executive, SMB to join our fully remote team in the United States. As a Lead Account Executive, SMB, you'll drive revenue by connecting customers with the right solutions. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive revenue by connecting customers with the right solutions, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Prospect, qualify, and close new business • Run discovery calls and product demos • Consistently meet and exceed quota • Collaborate with marketing and customer success • Manage a pipeline and forecast accurately What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • Generous paid time off and company holidays • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • B2B sales experience • Track record of meeting targets • Strong communication and negotiation skills • CRM proficiency (Salesforce or HubSpot) Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning