Junior UX Researcher, Design Systems

Zendesk is hiring a Junior UX Researcher, Design Systems to join our fully remote team in the United States. As a Junior UX Researcher, Design Systems, you'll craft intuitive, beautiful experiences end to end. This is a contract, work-from-home role open to candidates across the US (Remote — US). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate closely with product and engineering • Design flows, wireframes, and high-fidelity mockups • Iterate based on feedback and data • Conduct and apply user research • Contribute to and maintain the design system What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Understanding of accessibility and usability • Strong portfolio of shipped work • Proficiency in Figma • Strong visual and interaction design skills Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently