Junior UX Researcher, Brand

Zendesk is hiring a Junior UX Researcher, Brand to join our fully remote team in the United States. As a Junior UX Researcher, Brand, you'll craft intuitive, beautiful experiences end to end. This is a contract, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Contribute to and maintain the design system • Collaborate closely with product and engineering • Conduct and apply user research • Design flows, wireframes, and high-fidelity mockups • Iterate based on feedback and data What we offer: • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Annual learning and professional development budget • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong portfolio of shipped work • Ability to give and receive feedback • Proficiency in Figma • Strong visual and interaction design skills Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently