Junior Site Reliability Engineer, Observability

Zendesk is hiring a Junior Site Reliability Engineer, Observability to join our fully remote team in the United States. As a Junior Site Reliability Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Partner with engineering on scalability and security • Monitor systems and respond to incidents What we offer: • Paid parental leave • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • On-call and incident response experience • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning