Junior Site Reliability Engineer, Observability

Intercom is hiring a Junior Site Reliability Engineer, Observability to join our fully remote team in the United States. As a Junior Site Reliability Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a part-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • On-call and incident response experience • Hands-on with Kubernetes, Terraform, or similar • Scripting skills (Bash, Python, or Go) • Experience with AWS, GCP, or Azure Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment