Junior Process Specialist, Strategy

Zendesk is hiring a Junior Process Specialist, Strategy to join our fully remote team in the United States. As a Junior Process Specialist, Strategy, you'll make the business run smoothly and efficiently. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve and document processes • Coordinate across teams and vendors • Analyze operational metrics • Identify and remove bottlenecks • Support strategic initiatives What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Home office and wellness stipends • 401(k) retirement plan with company match • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Excellent organization • Operations or analyst experience • Clear communication • Comfort with data and spreadsheets Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team