Junior Platform Engineer, Cloud

Zendesk is hiring a Junior Platform Engineer, Cloud to join our fully remote team in the United States. As a Junior Platform Engineer, Cloud, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Automate deployments and reduce operational toil • Improve observability, alerting, and reliability • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Competitive salary and meaningful equity • Generous paid time off and company holidays • Flexible working hours across US time zones • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • On-call and incident response experience • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills • Hands-on with Kubernetes, Terraform, or similar Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently