Junior Operations Manager

American Express is hiring a Junior Operations Manager to join our fully remote team in the United States. As a Junior Operations Manager, you'll make the business run smoothly and efficiently. This is a freelance, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Support strategic initiatives • Identify and remove bottlenecks • Coordinate across teams and vendors • Improve and document processes • Analyze operational metrics What we offer: • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Paid parental leave • Home office and wellness stipends • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. American Express is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong problem-solving skills • Clear communication • Operations or analyst experience • Comfort with data and spreadsheets Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing