Junior Onboarding Specialist, SMB

Salesforce is hiring a Junior Onboarding Specialist, SMB to join our fully remote team in the United States. As a Junior Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally What we offer: • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • Annual learning and professional development budget • Generous paid time off and company holidays • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Salesforce is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience working in a fully remote or distributed team