Junior Onboarding Specialist, SMB

HubSpot is hiring a Junior Onboarding Specialist, SMB to join our fully remote team in the United States. As a Junior Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Advocate for customer needs internally What we offer: • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Home office and wellness stipends • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HubSpot is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Data-driven and organized • Excellent communication Nice to have: • A growth mindset and eagerness to keep learning • A track record of taking ownership and shipping independently