Junior Onboarding Specialist, Renewals

Mailchimp is hiring a Junior Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Junior Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn What we offer: • Flexible working hours across US time zones • Paid parental leave • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Comfort with SaaS products and CRMs • Excellent communication • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment