Junior Onboarding Specialist, Renewals

Grammarly is hiring a Junior Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Junior Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Flexible working hours across US time zones • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Grammarly is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Comfort with SaaS products and CRMs • Strong relationship-building skills • Experience in customer-facing roles • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)