Junior Onboarding Specialist, Renewals

Fidelity is hiring a Junior Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Junior Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement What we offer: • Paid parental leave • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Fidelity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Data-driven and organized • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently