Junior Onboarding Specialist, Onboarding

Shopify is hiring a Junior Onboarding Specialist, Onboarding to join our fully remote team in the United States. As a Junior Onboarding Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Generous paid time off and company holidays • 401(k) retirement plan with company match • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Shopify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Data-driven and organized • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning