Junior Onboarding Specialist, Enterprise

IBM is hiring a Junior Onboarding Specialist, Enterprise to join our fully remote team in the United States. As a Junior Onboarding Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Advocate for customer needs internally What we offer: • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Paid parental leave • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. IBM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Comfort with SaaS products and CRMs • Strong relationship-building skills • Excellent communication • Data-driven and organized Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing