Junior Onboarding Specialist, Enterprise

Fidelity is hiring a Junior Onboarding Specialist, Enterprise to join our fully remote team in the United States. As a Junior Onboarding Specialist, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • 401(k) retirement plan with company match • Paid parental leave • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Fidelity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Excellent communication • Data-driven and organized • Experience in customer-facing roles Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing