Junior Infrastructure Engineer, Cloud

Intercom is hiring a Junior Infrastructure Engineer, Cloud to join our fully remote team in the United States. As a Junior Infrastructure Engineer, Cloud, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Improve observability, alerting, and reliability What we offer: • Annual learning and professional development budget • Home office and wellness stipends • Competitive salary and meaningful equity • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Hands-on with Kubernetes, Terraform, or similar • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills • On-call and incident response experience Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team