Junior Customer Success Specialist, SMB

Oracle is hiring a Junior Customer Success Specialist, SMB to join our fully remote team in the United States. As a Junior Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • Paid parental leave • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Oracle is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team