Junior Customer Success Specialist, SMB

Netflix is hiring a Junior Customer Success Specialist, SMB to join our fully remote team in the United States. As a Junior Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • Home office and wellness stipends • Competitive salary and meaningful equity • Generous paid time off and company holidays • Paid parental leave • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Netflix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles • Excellent communication Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)