Junior Customer Success Specialist, SMB

Mailchimp is hiring a Junior Customer Success Specialist, SMB to join our fully remote team in the United States. As a Junior Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Mailchimp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning