Junior Customer Success Specialist, SMB

HubSpot is hiring a Junior Customer Success Specialist, SMB to join our fully remote team in the United States. As a Junior Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HubSpot is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Data-driven and organized Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing