Junior Customer Success Specialist, SMB

Adobe is hiring a Junior Customer Success Specialist, SMB to join our fully remote team in the United States. As a Junior Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Annual learning and professional development budget • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Adobe is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills • Data-driven and organized Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment