Junior Customer Success Specialist, Renewals

DocuSign is hiring a Junior Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Junior Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • 401(k) retirement plan with company match • Flexible working hours across US time zones • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. DocuSign is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Excellent communication • Data-driven and organized • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently