Junior Customer Success Specialist, Renewals

Capital One is hiring a Junior Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Junior Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Capital One is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Excellent communication • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Strong relationship-building skills Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning