Junior Customer Success Specialist, Onboarding

Intuit is hiring a Junior Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Junior Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts What we offer: • Annual learning and professional development budget • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Comprehensive medical, dental, and vision coverage • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intuit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience working in a fully remote or distributed team