Junior Customer Success Specialist, Onboarding

GitLab is hiring a Junior Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Junior Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitLab is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Excellent communication • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Strong relationship-building skills Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment