Junior Customer Success Specialist

Meta is hiring a Junior Customer Success Specialist to join our fully remote team in the United States. As a Junior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement What we offer: • Paid parental leave • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Home office and wellness stipends • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Meta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Comfort with SaaS products and CRMs • Excellent communication • Data-driven and organized Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment