Junior Customer Success Specialist

HubSpot is hiring a Junior Customer Success Specialist to join our fully remote team in the United States. As a Junior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Flexible working hours across US time zones • Home office and wellness stipends • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HubSpot is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Excellent communication • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)