Junior Customer Success Specialist

GitLab is hiring a Junior Customer Success Specialist to join our fully remote team in the United States. As a Junior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Flexible working hours across US time zones • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitLab is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently