Junior Customer Success Specialist

Fidelity is hiring a Junior Customer Success Specialist to join our fully remote team in the United States. As a Junior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts What we offer: • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Home office and wellness stipends • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Fidelity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing