Junior Customer Success Specialist

Asana is hiring a Junior Customer Success Specialist to join our fully remote team in the United States. As a Junior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Generous paid time off and company holidays • Competitive salary and meaningful equity • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Asana is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Data-driven and organized • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)