Junior Customer Success Specialist

Apple is hiring a Junior Customer Success Specialist to join our fully remote team in the United States. As a Junior Customer Success Specialist, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities What we offer: • Generous paid time off and company holidays • Competitive salary and meaningful equity • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Apple is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Experience in customer-facing roles • Comfort with SaaS products and CRMs • Excellent communication Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team