Junior Customer Success Manager, SMB

Automattic is hiring a Junior Customer Success Manager, SMB to join our fully remote team in the United States. As a Junior Customer Success Manager, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Annual learning and professional development budget • Generous paid time off and company holidays • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Automattic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Data-driven and organized • Excellent communication • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • A growth mindset and eagerness to keep learning • Experience working in a fully remote or distributed team