Junior Customer Success Manager, Onboarding

Lyft is hiring a Junior Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Junior Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Track health metrics and reduce churn What we offer: • Annual learning and professional development budget • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Lyft is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Experience in customer-facing roles • Strong relationship-building skills • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment