Junior Customer Success Manager, Onboarding

GitHub is hiring a Junior Customer Success Manager, Onboarding to join our fully remote team in the United States. As a Junior Customer Success Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Home office and wellness stipends • Comprehensive medical, dental, and vision coverage • Paid parental leave • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitHub is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Excellent communication • Data-driven and organized • Experience in customer-facing roles Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently