Junior Customer Success Manager, Enterprise

Wix is hiring a Junior Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Junior Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement What we offer: • Flexible working hours across US time zones • Home office and wellness stipends • 401(k) retirement plan with company match • Paid parental leave • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Wix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Data-driven and organized • Experience in customer-facing roles • Excellent communication • Strong relationship-building skills Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)