Junior Customer Success Manager, Enterprise

GitLab is hiring a Junior Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Junior Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • Flexible working hours across US time zones • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. GitLab is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Comfort with SaaS products and CRMs • Data-driven and organized • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)