Junior Customer Success Manager, Enterprise

Cloudflare is hiring a Junior Customer Success Manager, Enterprise to join our fully remote team in the United States. As a Junior Customer Success Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • Generous paid time off and company holidays • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Cloudflare is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Excellent communication • Data-driven and organized Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning