Junior Account Manager, Onboarding

Datadog is hiring a Junior Account Manager, Onboarding to join our fully remote team in the United States. As a Junior Account Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • Flexible working hours across US time zones • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Datadog is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Strong relationship-building skills • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing