Junior Account Manager, Onboarding

Coinbase is hiring a Junior Account Manager, Onboarding to join our fully remote team in the United States. As a Junior Account Manager, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Advocate for customer needs internally What we offer: • Generous paid time off and company holidays • Annual learning and professional development budget • Flexible working hours across US time zones • Paid parental leave • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Coinbase is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Comfort with SaaS products and CRMs • Strong relationship-building skills • Experience in customer-facing roles • Excellent communication Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing