Junior Account Manager, Enterprise

Zendesk is hiring a Junior Account Manager, Enterprise to join our fully remote team in the United States. As a Junior Account Manager, Enterprise, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Advocate for customer needs internally • Lead onboarding and ongoing enablement • Track health metrics and reduce churn • Own a portfolio of customer accounts • Identify expansion and renewal opportunities What we offer: • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 0–2 years of experience or equivalent training • Data-driven and organized • Excellent communication • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)